Terms

Terms & Disclaimer

1. VEHICLE CONDITION & ACCEPTANCE

The Buyer acknowledges and confirms that they have been afforded a full and reasonable opportunity to inspect the

Vehicle prior to purchase, including the right to commission an independent mechanical inspection at their own

expense. The Buyer accepts the Vehicle in its current condition, 'as seen', subject to any faults, defects, or issues

expressly disclosed in writing. The Seller makes no representations or warranties as to the Vehicle's fitness for any

particular purpose beyond what is expressly stated herein.

2. DOCUMENTATION DISCLAIMER

Any service history, maintenance records, MOT certificates, or other documentation provided with the Vehicle that

was not generated by the Seller cannot be guaranteed, verified, or confirmed as accurate or complete. The Seller

accepts no liability for the accuracy of third-party documentation. Only works carried out and documented directly by

the Seller can be guaranteed.

3. CONSUMER RIGHTS ACT 2015

This sale is subject to the Consumer Rights Act 2015. The Vehicle must be of satisfactory quality, fit for purpose, and

as described. 'Satisfactory quality' for a used vehicle is assessed having regard to: (a) the Vehicle's age at time of sale;

(b) the mileage recorded; (c) the sale price paid; (d) the Vehicle's service history; (e) reasonable wear and tear

consistent with age and usage. The Buyer's statutory rights are not affected by these terms.

4. DEPOSIT, COLLECTION AND DELIVERY TERMS

A vehicle deposit is taken to reserve the vehicle and remove it from sale. By paying a deposit, the customer agrees to

the following terms.

(a) FREE DELIVERY: The asking price includes FREE delivery within 100 miles of our premises. Deliveries beyond 100

miles will be quoted separately.

(b) DELIVERY DEPOSIT: Prior to delivery, a deposit is required covering administrative costs and third-party delivery

fees.

(c) DISTANCE SALES: For distance sales (phone/online), if the 14-day cancellation right is exercised under CCR 2013,

the deposit is refundable less any delivery costs already incurred.

(d) IN-PERSON SALES: For in-person purchases, deposits are non-refundable if the Buyer refuses delivery/collection for

reasons other than undisclosed faults.

COLLECTION APPOINTMENTS: The customer must collect the vehicle on the agreed collection date and time unless an

alternative arrangement has been agreed in writing by the Seller. If the customer fails to collect the vehicle on the

agreed date and time without providing reasonable notice and obtaining written agreement to rearrange, the deposit

may be retained by the Seller to cover reasonable costs and losses incurred as a result of reserving, preparing, storing

and administering the vehicle sale. The amount retained will not exceed the Seller's reasonable costs and losses

arising from the customer's failure to complete collection as agreed.

DELIVERY APPOINTMENTS: Where delivery has been arranged, the customer or an authorised representative must be

present at the agreed delivery address on the agreed date and time to: (i) Inspect the vehicle; (ii) Review any relevant

documentation; (iii) Undertake a test drive where appropriate; (iv) Sign all required handover documentation; and (v)

Accept delivery of the vehicle. If no authorised person is available to receive the vehicle at the agreed date and time,

the Seller will be unable to complete the handover.

For security, legal and practical reasons, the Seller will not: (i) Leave the vehicle unattended; (ii) Leave keys,

documentation or paperwork at the property; (iii) Post or courier keys or documents following an unsuccessful

delivery attempt; or (iv) Follow alternative customer instructions intended to complete handover in the customer's

absence. The Seller requires the customer or their authorised representative to be physically present to inspect the

vehicle and complete the handover process before ownership documentation, keys and possession of the vehicle can

be transferred.

FAILED DELIVERY: If delivery cannot be completed because no authorised person is present, the vehicle will be

returned to the Seller's premises. In such circumstances: (i) The deposit may be retained to cover the Seller's

reasonable costs and losses incurred as a result of the failed delivery and vehicle reservation; and (ii) Any subsequent

delivery requested by the customer will be subject to an additional redelivery charge. The redelivery charge will be

quoted upon request and must be paid before a further delivery is arranged. Redelivery charges are non-refundable

once the redelivery service has been booked or carried out.

5. WARRANTY (IF APPLICABLE)

Any warranty offered is supplementary to statutory rights under the Consumer Rights Act 2015 and is subject to

separate terms from the third-party warranty provider. All claims must be pre-authorised before work is undertaken.

The warranty does NOT cover: pre-existing faults, wear and tear items, consequential losses, or failures from

misuse/neglect. The Seller acts as introducer only.

6. WARRANTY MAINTENANCE REQUIREMENTS

To remain eligible: (a) Service by VAT-registered repairer per manufacturer handbook; (b) Use manufacturerrecommended

oil; (c) Cambelt changed per manufacturer schedule; (d) Max 30 days/1,000 miles beyond service

interval; (e) Notify provider within 30 days of fault; (f) Obtain authorisation BEFORE repairs; (g) No commercial, taxi,

racing, or off-road use.

7. WARRANTY EXCLUSIONS

Not covered: Pre-existing faults, wear & tear, service items (brakes, clutch, tyres, batteries, filters, spark plugs,

exhausts), misuse/neglect, prohibited use, non-manufacturer modifications, consequential loss, impact damage, MOT

failures, manufacturer recalls.

8. WARRANTY CLAIMS PROCESS

To claim: (a) STOP DRIVING immediately; (b) Contact warranty provider within 30 days; (c) Obtain diagnosis

authorisation; (d) Get Professional Diagnostic Report from VAT-registered garage; (e) Submit documentation within 30

days; (f) NO repairs without prior authorisation; (g) If approved, pay then reclaim within 30 days.

9. WARRANTY VOID CONDITIONS

Warranty is void if: (a) Vehicle sold/transferred; (b) Used for commercial/racing/off-road without consent; (c)

Declared total loss by insurer.

10. LIMITATION OF LIABILITY

The Seller is not liable for: disclosed faults, normal wear and tear, misuse/neglect/modification damage, cosmetic

defects, consumables, or consequential costs. Liability is limited to repair/replacement cost, capped at purchase price.

NOTHING in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability

which cannot be excluded by law.

11. RETURNS POLICY & REFUNDS

STATUTORY RETURNS (Consumer Rights Act 2015):

Within 30 days, if the Vehicle is not of satisfactory quality, fit for purpose, or as described, you are entitled to a FULL

REFUND with NO DEDUCTIONS. Collection will be arranged at no cost. After 30 days, you have the right to request

repair or replacement. In the first 6 months, faults are presumed present at delivery unless we prove otherwise.

DISCRETIONARY RETURNS & DISTANCE SALES CANCELLATION:

For returns accepted at our discretion (no fault) or 14-day CCR cancellation, the following apply:

• Delivery costs for return to our premises

• £80 valeting fee if not returned clean

• £250 administration fee

• £0.45 per mile driven (CCR: only excess mileage beyond establishing vehicle characteristics)

• Damage charges: £200 per panel for bodywork; full cost for mechanical/interior damage

Refunds processed within 14 days of return. Returns not accepted for: wear and tear, disclosed cosmetic issues,

misuse, or disclosed faults.

12. REJECTION RIGHTS & INSPECTION

Report any fault in writing promptly. We may inspect to verify faults - inspection cost borne by us. Valid CRA 2015

claims receive full refund. Invalid claims (wear and tear, cosmetic, misuse) will be declined with written explanation.

Automatic rejection: wear items (brakes, tyres, battery), cosmetic wear, claims outside 30-day period.

13. PART EXCHANGE VEHICLE TERMS

The Seller may, at its discretion, agree to accept a customer's vehicle as part exchange towards the purchase of a

vehicle supplied by the Seller. By offering a vehicle as part exchange, the customer confirms that, to the best of their

knowledge, all information provided regarding the vehicle is accurate and complete, including but not limited to: (a)

The vehicle's condition; (b) Mechanical, electrical and structural issues; (c) Accident damage and repair history; (d)

Outstanding finance or other encumbrances; (e) Mileage and service history; (f) Known faults, warning lights or

defects; and (g) Any circumstances that may materially affect the vehicle's value.

The valuation of the part exchange vehicle is based on the information provided by the customer and on any

inspection carried out by the Seller before completion of the transaction. If, following further inspection, appraisal,

diagnostic testing or receipt of the vehicle, the Seller discovers any material defect, major mechanical issue, structural

damage, adverse history, outstanding finance, mileage discrepancy, significant misdescription, or any other serious

issue that was not disclosed prior to the transaction and which materially affects the vehicle's value, the Seller

reserves the right to: (i) Revise the part exchange valuation to reflect the vehicle's actual condition and market value;

or (ii) Reject the part exchange vehicle entirely.

Where the Seller rejects the part exchange vehicle, the customer must pay the outstanding balance of the purchase

price for the vehicle supplied by the Seller. Such payment must be made within a reasonable period specified by the

Seller before ownership of the purchased vehicle can pass to the customer.

14. RETENTION OF TITLE

Legal ownership of the vehicle supplied by the Seller shall remain with the Seller until the full purchase price has been

received in cleared funds, including any amount that was originally intended to be satisfied through the part exchange

vehicle. Where a part exchange vehicle is rejected or its valuation is revised, any resulting balance owed by the

customer must be paid in full before title to the purchased vehicle passes to the customer.

Until full payment has been received: (a) The customer shall not sell, transfer, pledge, dispose of or create any charge

or security interest over the vehicle supplied by the Seller; and (b) The Seller reserves all rights available to it at law in

respect of unpaid sums and retention of title.

15. MILEAGE DISCLAIMER

The Seller cannot guarantee mileage accuracy unless full verifiable service history is provided. Odometer reading is

recorded on invoice and accepted as accurate to best of Seller's knowledge.

16. DATA PROTECTION

Personal data processed per GDPR for this transaction, after-sales service, and legal compliance. May be shared with

DVLA, HMRC, finance providers, and warranty administrators as required.

17. ENTIRE AGREEMENT & GOVERNING LAW

This agreement (including Sales Invoice and these Terms) constitutes the entire agreement. No verbal agreements

binding unless confirmed in writing. Governed by laws of England and Wales. Disputes subject to exclusive jurisdiction

of London courts, UK.

Nothing in these terms affects the customer's statutory rights under applicable consumer protection legislation.